FAQ

I lost my original invoice. How can I get my rebate?

You will need to contact the store where you made the purchase in order to obtain a reprint of the information from the original invoice needed to redeem your rebate.

I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my rebate?

Unfortunately, we cannot process rebates that have expired. We recommend completing the online submission form as soon as you receive your redemption materials or mail it in before the postmark date listed on the rebate form.

Can I submit a photo copy of the original invoice for the mail in redemption?

No, an original invoice or store issued reprint is required to verify a qualified purchase. We recommend keeping a copy for your records.

How do I check the status of my rebate?

You may check the status of your rebate online, using the form here.

The status of my rebate is appearing as "Invalid". What do I need to do to receive my rebate?

You should receive a notice via email or regular mail explaining why your rebate request was invalid and what steps to follow if you feel that your redemption was valid.

If you have any other questions, you can always contact us for assistance.